How do you ship online orders?

We ship with Canada Post. 

Orders placed during our business hours will be shipped the same day, unless there is a complication with filling the order, e.g. we don't have sufficient stock to fill the order with a single dye lot. Orders placed while we are closed will be shipped the next day that we are open, this includes when we are closed on holidays. 

What do you charge for shipping?

On orders over $125 shipping is free within Canada, Mexico, and the US

For orders within Canada shipping is $12 on orders under $125

For orders to the US & Mexico shipping is $20 on orders under $125

All other international shipping is free on orders over $300 and $30 to ship orders under $200. 

Can I pick up my online order in store?

Yes!  Under the 'shipping method' at checkout, you can select Pick up in Store.

Will you wind my online order?

Yes!  You can select 'Cake My Yarn' as an item to have your skeins would.  Please make sure to add the correct number to your cart of winding service if you've ordered more than one skein you would like to be caked.

What is your return policy?

We accept any unused skeins/balls in their original format with labels for store credit or exchange.  Needles, accessories and patterns are final sale.  No refunds.

I saw something the last time I was in your store, but I can't find it on your website. Did you stop selling it?

There are a few yarns we have in the store that are not listed on the website, but we also shift the yarns we carry as some get discontinued or simply have not been a good match for us. Please feel free to email us at info@passionknit.ca and we may have or be able to special order what you are looking for. 

Can I schedule a private lesson?

Yes!  Send us an email at classes@passionknit.ca with what you'd like to work on, and we'll match you up with the best instructor for your needs.  

 If you have any questions not answered here please feel free to email us at info@passionknit.ca